Shipping and Returns
Shipping
- Worldwide Shipping: We deliver globally using major international couriers.
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Delivery Times:
- Italy: 3-5 business days
- Europe: 5-7 business days
- International: 7-12 business days
- Shipping Costs: Variable, calculated based on weight, volume, and destination.
- Tracking: A tracking link will be sent via email after the order has been shipped.
- Express Shipping: Available on request, with additional costs based on weight and volume.
Returns
- Returns are accepted only for gallery items within 14 days of delivery.
- Products must be in original condition, with packaging intact.
- Customized items are non-returnable.
- Return Shipping Costs: Customers are responsible for shipping costs for returns.
Damaged Items
If your product arrives damaged:
- Report it within 48 hours of delivery with photos of the damaged package and product.
- We will provide a replacement for the damaged item.
Contacts
For any questions regarding payments, shipping, or returns, you can reach us via:
Email: info@onofrioacone.com