Shipping and Returns

Shipping

  • Worldwide Shipping: We deliver globally using major international couriers.
  • Delivery Times:
    • Italy: 3-5 business days
    • Europe: 5-7 business days
    • International: 7-12 business days
  • Shipping Costs: Variable, calculated based on weight, volume, and destination.
  • Tracking: A tracking link will be sent via email after the order has been shipped.
  • Express Shipping: Available on request, with additional costs based on weight and volume.

Returns

  • Returns are accepted only for gallery items within 14 days of delivery.
  • Products must be in original condition, with packaging intact.
  • Customized items are non-returnable.
  • Return Shipping Costs: Customers are responsible for shipping costs for returns.

Damaged Items

If your product arrives damaged:

  1. Report it within 48 hours of delivery with photos of the damaged package and product.
  2. We will provide a replacement for the damaged item.

Contacts
For any questions regarding payments, shipping, or returns, you can reach us via:

Email: info@onofrioacone.com